The Ghana Civil Aviation Authority (GCAA) has launched a Passenger Complaints Portal (PCP) in Accra to provide air passengers with a convenient platform to report travel-related issues and seek redress.
The launch coincided with the commemoration of World Consumer Rights Day 2026, held under the theme, “Safe Skies, Confident Passengers.”
The PCP is a digital platform designed to provide passengers with an accessible channel to lodge complaints when they encounter challenges during air travel.
The initiative reinforces the government’s commitment to protecting passenger rights, strengthening accountability, and building trust in Ghana’s aviation sector.
The Minister of Transport, Joseph Bukari Nikpe, his Deputy, Dorcas Affo-Toffey, and other officials from the Ministry of Transport (Ghana) joined the Ghana Civil Aviation Authority for the launch.
Speaking at the event, the Minister stated that as the government works to position Ghana as West Africa’s preferred aviation hub under the leadership of John Dramani Mahama, collaboration among regulators, airlines, and service providers will remain essential to ensuring safe skies, confident passengers, and improved service delivery.
If you are planning to include an infographic or a visual guide for the portal on your website, a flow chart like the one below would be highly effective for users to understand how to navigate the new system.
This visual approach is often better than text alone for helping users quickly grasp the steps required to resolve an issue.
By 1960news.com
