The Electricity Company of Ghana (ECG) has broken its silence regarding the wave of complaints from prepaid customers over suspected overbilling and metering inaccuracies.
In a press statement released by Director of Communications, William Boateng, the utility provider reaffirmed the integrity of its equipment while announcing a high-level investigation to address public “distrust.”
Amidst growing concerns that some meters may be running faster than usual, ECG emphasized that every device deployed undergoes a “rigorous testing and calibration” process.
According to the company, their quality assurance isn’t just a local effort it is State-of-the-art Facilities.
ECG’s meter testing laboratory is described as a world-class facility.
Systems are aligned with both national and global technical standards.
Crucially, the Ghana Standards Authority (GSA) independently tests and certifies all meters before they ever reach a customer’s home or business.
The move follows a specific directive from the Minister for Energy and Green Transition, Hon. John Abdulai Jinapor, urging the company to reconcile customer complaints with technical data.
ECG has confirmed that investigations into specific complaints have already commenced.
In a bid to bolster public confidence, the company has invited the GSA to conduct randomized field and laboratory tests on meters currently in use.
”In the spirit of transparency and accountability, ECG has once again formally requested the Ghana Standards Authority to independently and randomly select and test our meters,” the statement read.
The results of the GSA’s independent audit will be compiled into a comprehensive report for the Ministry.
ECG maintains that while they are confident in their technology, they remain committed to a “responsive and accountable” relationship with the Ghanaian public.
For now, the company is urging stakeholders to remain patient as the technical audits move forward.
By 1960news.com
